Privacy Policy

At Kigivo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shoe repair workshop or use our services.

1. Information We Collect

We collect information that you provide directly to us when you use our shoe repair services. This may include:

• Personal Identification Information: Name, email address, phone number, and postal address
• Service Details: Information about the shoes you bring for repair, including descriptions, photographs, and repair preferences
• Payment Information: Billing details and transaction history when you pay for our services
• Communication Records: Records of your correspondence with us, including emails, phone calls, and in-person conversations
• Technical Data: If you visit our website, we may collect IP addresses, browser types, and device information

2. How We Use Your Information

We use the collected information for various purposes, including:

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors and delivery services
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
• With Your Consent: We may share information when you have given us explicit permission to do so

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access to personal information on a need-to-know basis. However, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights and Choices

You have certain rights regarding your personal information:

1. Access and Correction: You can request access to your personal information and ask us to correct any inaccuracies
2. Deletion: You may request deletion of your personal information, subject to legal retention requirements
3. Opt-Out: You can opt out of receiving marketing communications at any time
4. Data Portability: You can request a copy of your data in a structured, commonly used format

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.